PLEASE READ CAREFULLY BEFORE PLACING YOUR ORDER AS IT DETERMINES YOUR RIGHTS WITH REGARD TO YOUR PURCHASES, INCLUDING ESSENTIAL RESTRICTIONS AND EXCLUSIONS. This Refund Policy is an integral part of Terms of Use.
Generally, the fees you have paid for the subscription plans for Lasta are non-refundable and/or non-exchangeable, unless otherwise is stated in this Refund Policy or is required by applicable law.
When you subscribe to our Subscription Services you are purchasing digital content that is personalised for you. Digital content it is deemed "used" after DOWNLOAD or OPENING. All subscription purchases made on the Platform are non-refundable and non-exchangeable.
Refunds may be granted under the following circumstances:
1. You did not receive access to your personalised weight loss coaching program; or
2. You received a faulty product.
If you did not receive access to your personalised weight loss program within 14 days of your purchase:
1. Check your SPAM/PROMOTIONAL folder for your login access email from Lasta Inc.
2. Email our customer support team at [email protected] raising your concern.
3. Our customer support team will do their best to help you but if you do not hear from us in the next 14 days or if you did not receive your login details within 14 days after you sent the notification email, you may use your right to cancel and request a full refund within 14 days as of your purchase.
4. Lasta Inc. will review your refund request and may issue a full refund at its own discretion.
Your login details may be sent to you through email containing a Magic Link that will take you to your personalised weight loss program. All access to the program can be monitored through our system; if we detect access to your personalised weight loss coaching program or our Application, your refund request will be denied.
If you received a faulty product:
1. Email our customer support team at [email protected] raising your concern and please attach a screenshot or screen recording of the faulty product as proof to your claim.
2. If your concern had not been fixed in the next 14 days after you sent the notification email, you may use your right to cancel and request a refund within 14 days of your purchase.
3. Lasta Inc. will review your refund request and may issue a full or a partial refund at its own discretion.
If you want to use your right to cancel, please send us an email at [email protected].
Note for residents of certain US states. If you reside in California, or Connecticut and cancel the purchase at any time prior to midnight of the third business day after the date of such purchase, we will return the payment you have made.
Note for the EU residents. As a general rule, EU residents are entitled to a 14-day cooling-off period, during which they may request a refund without providing any reason.
HOWEVER, BY PLACING AN ORDER FOR THE SERVICE, EU RESIDENTS EXPRESSLY AGREE TO THE IMMEDIATE USE OF THE SERVICE, WAIVE THE RIGHT TO A 14-DAY COOLING-OFF PERIOD AND CONSENT THAT THE SERVICE IS PROVIDED BEFORE THE EXPIRATION OF THE 14-DAY COOLING-OFF PERIOD.
EU residents always have the right to a minimum 2-year guarantee if the Service turns out to be faulty, not as advertised or not working as expected. If Lasta cannot fix the Service within a reasonable time, free of charge and without significant inconvenience, EU residents shall be entitled to a partial or full refund.
However, we decided to provide you an opportunity to receive a refund (the "Voluntary Refund") if you meet the conditions set out below.
You are eligible to receive a Voluntary Refund if you did not get visible results with our personalized weight management plan and all of the following conditions are met:
- you contact us within 30 days after you purchased Lasta personalized weight management kit; and
- you have followed Lasta personalized weight management plan at least during 14 consecutive days within the first 30 days after the purchase; and
– you are able to demonstrate that you have followed the personalized weight management plan pursuant to the requirements stated below in Section "How to demonstrate that you have followed the plan".
We will review your application and notify you (by email) whether your application is approved. If the application is approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment, within 14 days from the date of application.
There is no guarantee of specific results and the results can vary. You are eligible to receive a refund if you did not get visible results with our personalized weight management plan and if of the conditions, specified in the Refund Policy are met.
Please note:
If you contacted our support team to cancel your subscription and haven't provided information on your account, and you were charged during the investigation period, we won't be able to make a refund.
HOW TO DEMONSTRATE THAT YOU HAVE FOLLOWED THE PLAN
You can demonstrate that you have followed the personalized weight management plan only if:
You provide screenshots from the app proving that you have finished
a. at least 14 fasting/workout or other sessions (for monthly and more lengthy subscription periods); or
b. at least 3 fasting/workout or other sessions (for weekly and biweekly subscription periods).
IMPORTANT STATEMENT
Please note that only fulfillment of the above requirements allows you to receive a Voluntary Refund under "100% Money-back guarantee". For the sake of clarity, this "100% Money-back guarantee" does not apply to any other instances, including, but not limited to, the following cases:
- some of the ingredients from the personalized meal plan are not available in the place of your residence;
- you think that you do not (1) have enough time to cook the meals contained in the personalized meal plan, (2) possess sufficient skills to prepare some of the meals;
- you do not have some of the utensils or/and equipment required for the preparation of meals contained in the personalized meal plan.
Last updated: 30 October 2023
