Refunds for Lasta purchasing shall be regulated by this Refund Policy.
Generally, the fees you have paid for the services provided through website lasta.app (hereinafter “Website”), Lasta Fitness mobile application and Lasta Fasting mobile application (hereinafter “Mobile Apps”) (together, “Service” or “Lasta”) are non-refundable and/or non-exchangeable, unless otherwise is stated in this Refund Policy or is required by applicable law.
Note for residents of certain US states. If you reside in California, or Connecticut and cancel the purchase at any time prior to midnight of the third business day after the date of such purchase, we will return the payment you have made.
Note for the EU residents. If you are an EU resident, you have the right to withdraw from service agreement without charge and without giving any reason within fourteen (14) days from the date of such agreement conclusion, unless you provided consent to an immediate agreement performance.YOU HEREBY EXPRESSLY CONSENT AND ACKNOWLEDGE THAT THE PERFORMANCE OF THE AGREEMENT BEGINS IMMEDIATELY AND THAT YOU WILL LOSE YOUR RIGHT OF WITHDRAWAL FROM THE AGREEMENT ONCE OUR SERVERS VALIDATE YOUR PURCHASE AND THE APPLICABLE PURCHASE IS SUCCESSFULLY DELIVERED TO YOU.
Therefore, if you cancel the purchase for any reason within 14 calendar days from the date of purchase, you will be entitled only to a proportionate refund.
However, we decided to provide you an opportunity to receive a refund (the “Voluntary Refund”) if you meet the conditions set out below.
You are eligible to receive a Voluntary Refund if you did not get visible results with our personalized weight management plan and all of the following conditions are met:
– you contact us within 30 days after you purchased our personalized weight management kit; and– you have followed our personalized weight management plan at least during 14 consecutive days within the first 30 days after the purchase; and – you are able to demonstrate that you have followed the personalized weight management plan pursuant to the requirements stated below in Section “How to demonstrate that you have followed the plan”.
You can demonstrate that you have followed the personalized weight management plan only if:
You provide screenshots from the app proving that you have finished
a. at least 14 fasting/workout or other sessions (for monthly and more lengthy subscription periods); or
b. at least 3 fasting/workout or other sessions (for weekly and biweekly subscription periods).
Last updated: 30 October 2023