PLEASE READ CAREFULLY BEFORE PLACING YOUR ORDER AS IT DETERMINES YOUR RIGHTS WITH REGARD TO YOUR PURCHASES, INCLUDING ESSENTIAL RESTRICTIONS AND EXCLUSIONS.
This Refund Policy is an integral part of Terms of Use
Generally, the fees you have paid through the website lasta.app (hereinafter “Website”), Lasta mobile application (hereinafter “Mobile App”), (together, “Service” or “Lasta”) are non-refundable and/or non-exchangeable, unless otherwise stated in this Refund Policy, or is required by applicable law.
The refund of fees paid via App Stores is subject to such App Stores’ refund policies.
Refunds may be granted under the following circumstances:
1. You did not receive access to the Service; or
2. You received a faulty product.
If you did not receive access to the Service within 14 days of your purchase:
1. Check your SPAM/PROMOTIONAL folder for your login access email from Lasta.
2. Email our customer support team at [email protected] raising your concern.
3. Our customer support team will do their best to help you but if you do not hear from us in the next 14 days or if you did not receive your login details within 14 days after you sent the notification email, you may use your right to cancel and request a full refund within 14 days as of your purchase.
4. We will review your refund request and may issue a full refund at our discretion.
Your login details may be sent to you through email containing a link that will provide you with access to the Service. All access to the Service can be monitored through our system; if we detect your access, your refund request will be denied.
If you received a faulty product:
1. Check your SPAM/PROMOTIONAL folder for your login access email from Lasta.
2. Email our customer support team at [email protected] raising your concern and please attach a screenshot or screen recording of the faulty product as proof to your claim.
3. If your concern had not been fixed in the next 14 days after you sent the notification email, you may use your right to cancel and request a refund within 14 days of your purchase.
4. We will review your refund request and may issue a full or a partial refund at our discretion.
Note for residents of certain US states: if you reside in California, or Connecticut and cancel the purchase at any time prior to midnight of the third business day after the date of such purchase, we will return the payment you have made.
Note for EU residents: as a general rule, EU residents are entitled to a 14-day cooling-off period, during which they may request a refund without providing any reason.
HOWEVER, BY PLACING AN ORDER FOR THE SERVICE, EU RESIDENTS EXPRESSLY AGREE TO THE IMMEDIATE USE OF THE SERVICE, WAIVE THE RIGHT TO A 14-DAY COOLING-OFF PERIOD AND CONSENT THAT THE SERVICE IS PROVIDED BEFORE THE EXPIRATION OF THE 14-DAY COOLING-OFF PERIOD.
EU residents always have the right to a minimum 2-year guarantee if the Service turns out to be faulty, not as advertised or not working as expected. If Lasta cannot fix the Service within a reasonable time, free of charge and without significant inconvenience, EU residents shall be entitled to a partial or full refund.
However, we decided to provide you with an opportunity to receive a refund (the "Voluntary Refund") if you meet the conditions set out below.
You are eligible to receive a Voluntary Refund if you did not get visible results with our personalized weight management plan and all of the following conditions are met:
– you contact us within 30 days after you purchased our personalized weight management plan; and
– you have followed our personalized weight management plan for at least 14 consecutive days within the first 30 days after the purchase; and
– you are able to demonstrate that you have followed the personalized weight management plan pursuant to the requirements stated below.
You can demonstrate that you have followed the personalized weight management plan only if you provide screenshots from the app proving that you have finished
a. at least 14 fasting/workout or other sessions (for monthly and longer subscription periods); or b. at least 3 fasting/workout or other sessions (for weekly and biweekly subscription periods).
Your Voluntary Refund application will be reviewed, and you will be notified of the outcome via email. In the event that your application is approved, the refund will be processed, and the corresponding amount will be credited to your original method of payment (e.g., credit card) within fourteen (14) calendar days from the date of application approval.
Please note that we do not guarantee specific results, as individual outcomes may vary. A refund may be granted only if the customer did not observe results from the weight management plan and all conditions set forth in the Refund Policy are fully satisfied.
IMPORTANT STATEMENT
Please be advised that eligibility for a Voluntary Refund is strictly contingent upon the full satisfaction of the conditions outlined in the Refund Policy.
For the avoidance of doubt, the Voluntary Refund shall not apply in any other circumstances, including but not limited to the following situations:
- Certain ingredients listed in the personalized meal plan are unavailable in your location;
- You consider that you either (1) lack sufficient time to prepare the meals included in the personalized meal plan, or (2) lack the necessary culinary skills to do so;
- You do not possess the necessary utensils and/or kitchen equipment required for the preparation of the meals as specified in the personalized meal plan.
Last updated: 06 October 2025
